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Empathy- the defining moment of the patient experience

There seems to be lots of talk recently about empathy in healthcare. Perhaps we have come to realize that it may be the secret sauce that is necessary to connect patients with the people who care for them. Empathy could be the thing that closes the gap between how we view ourselves as caregivers and how patients perceive us to be. In a push for truly patient centered care, organizations are claiming it as part of their promised p