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Have you ever wondered what makes great healthcare organizations great? I think about it a lot, having had the privilege of working with some of the very best. I believe that great leaders who know how to influence, inspire, and motivate are probably one of the key dri...

This morning, I awoke to the news that David Bowie died.

Truthfully, I can’t name one David Bowie song or album. He shot to fame when I was working full time as a nurse and raising three kids on my own. Also, I don’t pay much attention to music. It’s just not my thing.

Y...

1. Aim to be the best!

Ever say, “This year my goal is to be average”? No! Who wants to settle for being average? No one! And yet, when organizations set safe, incremental goals, their leaders may as well be saying, “We aim for average.” Why not set the bar so high that...

February 25, 2015

Patients are fearful. And why wouldn’t they be? The hospital environment is as foreign to patients as it is comfortable for us. For example, they fret about whether even the most standard of medical equipment will be used on them and cause unnecessary pain. Every one o...

In the past, the words “fear” and “patients” rarely occurred in the same sentence…until recently.

How do I know? Because, for years, I’ve studied what patients fear about hospitals and healthcare; it’s what I speak about. In fact, I even get Google Alerts to see who els...