Is it Possible to Deliver on The Patient Experience by Telehealth?
Telehealth is nothing new. In fact, the distribution of health-related services and information via telecommunication technologies can be...
Dave Bowie and Healthcare Leaders Could Share a Commonality
This morning, I awoke to the news that David Bowie died. Truthfully, I canât name one David Bowie song or album. He shot to fame when I...
What Patients Say about Their FearâŚ
Patients are fearful. And why wouldnât they be? The hospital environment is as foreign to patients as it is comfortable for us. For...
Itâs All About Us in Healthcare
In the past, the words âfearâ and âpatientsâ rarely occurred in the same sentenceâŚuntil recently. How do I know? Because, for years, Iâve...
10 Must-haves in Your Patient-Experience Efforts
Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to...
Measuring Something Thatâs Not There
I recently had the pleasure of consulting for well-respected health system, with the intent of improving the patient experience. Part of...