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WTEB_160 $10 ea
160 Ways to Empathize Book
Based on interviews with over 1000 patients, this book will give you 160 practical suggestions to infuse empathy into your organization, setting you apart from the competition. A great gift for nurses day, hospital week or because you raised the bar as an organization!
HLCL_100 $8 ea
The Hospital Leader Check List: 100 Characteristics of Top Leaders Book
Are you leading but few are following you? Determine your leadership quotient to see just how well you’re doing! Reflect on characteristics you’ve mastered, and where they may be some opportunity for improvement. Great gift for anyone who leads!
DVDs: Pricing includes shipping.
DC-DVD $49 ea
Dear Caregiver Video
This insightful 5 minute film tells the story that a 90 year old woman wants all caregivers to know. Chances are that every patient we care for has similar thoughts and feelings. Perfect for employee orientation, leadership days, or training.
EXAM-DVD $49 ea
The Exam Video
This 6 minute video is a look inside the mind of the patient just minutes prior to seeing the doctor for their annual exam. The silent terror that plays out on screen is very real, somewhat amusing, but always a life changer when it comes to the delivery of care. Shipping included.
Talk with Colleen - Phone Coaching
Need a coach for advice or to answer your questions? Purchase an hour or
more to discuss topics, get your questions answered, and receive
coaching advice over the phone with Colleen.
Pricing listed is the
hourly rate. $195/hour
Personalized coaching, over the phone, nursing, healthcare, leadership
Nurse Leader PRO-Vision Coaching
A 52 week online coaching program with Colleen. Aimed at Nurse Managers, they will receive:
a 2-3 minutes video and an electronic print piece called a ‘Discovery’ themed around a targeted subject from Colleen in their in-box each Wednesday;
a Nurse Leader PRO-Vision Exercise that is required to be completed within the week; and
access to Q&A phone calls hosted by Colleen to field any questions asked by email.
Workshops and Programs
The Patient Empathy Workshop DVD Set
Who doesn't want to create an over-the-top experience for patients? Though we all do, the truth is that most organizations don't know where to begin.
In this easy-to-follow step-by-step process, Colleen gently guides you through a workshop that explains how to redesign critical touch points of the patient experience through their eyes!
Included are two carefully developed empathy-workshop tools designed to be used by your entire team - the tools necessary to create the buy-in and enthusiasm of an infectiously empathetic organization.
DVD set includes:
2 instructional DVDs (90 minutes)
10 narrated modules
2 downloadable tools
Medical Apprentice Program
A life changing program designed for high school students with an interest in a health career. You will find everything you need to customize, promote, organize, establish, and manage a hospital based teaching program for teens in this kit!
MAP Kit Includes:
A step-by step instructional booklet
A flash drive and CD with all required documents
3 iron-on patches for staff
Contact information for program assistance
Posting of materials contained in this package to the internet is prohibited.
Dear Caregiver DVD and Facilitator Guide
Perfect for new employee hospital orientation, this film tells the story that a 90 year old woman wants all caregivers to know.
Facilitator’s guide included.
Price includes shipping.