December 5, 2014

Please reload

Recent Posts

A Big Lesson in Baby Steps

April 21, 2016

Please reload

Featured Posts

How to Deliver ALWAYS. Every Time.

3 suggestions that may help bring consistency to the Patient Care Experience. 

  1. Have your staff video tape (with staff members as actors) what the first and last 3 seconds of the ideal patient experience in your department must look like. Make a promise to the patient that you will deliver that same experience every time, holding each other to the phrases and behaviors that are agreed upon to be ideal. Have every new hire view the video (twice).

  2. Commit as a department to 3 elements that will be delivered to every patient.

    1. Greet the patient with a smile.

    2. Introduce yourself by name and title.

    3. Look the patient in the eye, making a mental note of their eye color, causing you to connect emotionally.

  3. Explain everything! Even the simplest of tests, procedures or processes are confusing and frightening to the patient.

Patients, and the people who love them, should not wonder how they will be received or treated each time they enter our facility or department. For the sake of those we serve, we need to ALWAYS make good on the new brand promise!

Share on Facebook
Share on Twitter
Please reload

Follow Us
Please reload

Search By Tags
Please reload

  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square

|   © 2020  Sweeney Healthcare Enterprises 

P.O. Box 1633, Ruskin, FL 33575     |     Privacy Policy     |   

  • White Facebook Icon
  • White Twitter Icon

Tel: 574-286-0141   |