Keynote Speaker. Consultant. Empathizer.
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A Big Lesson in Baby Steps
April 21, 2016
Dave Bowie and Healthcare Leaders Could Share a Commonality
January 11, 2016
4 Must-haves to Achieve GREATNESS in 2016!
January 5, 2016
What Patients Say about Their Fear…
February 25, 2015
It’s All About Us in Healthcare
January 22, 2015
Diary of a DVS
December 5, 2014
10 Must-haves in Your Patient-Experience Efforts
October 14, 2014
Measuring Something That’s Not There
September 16, 2014
Can Patients Really Judge Our Teamwork?
September 11, 2014
Two Transformational Words for the ED
August 18, 2014
July 1, 2013
You may have seen this before, but I found this to be an interesting read.
J.D. Power and Associates Reports:
Patient Satisfaction Influenced More by Hospital Staff than by the Hospital Facilities