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Who doesn't want to create an over-the-top experience for patients? Though we all do, the truth is that most organizations don't know where to begin.

In this easy-to-follow step-by-step process, Colleen gently guides you through a workshop that explains how to redesign critical touch points of the patient experience through their eyes!

Included are two carefully developed empathy-workshop tools designed to be used by your entire team - the tools necessary to create the buy-in and enthusiasm of an infectiously empathetic organization.

DVD set includes:

  • 2 instructional DVDs (90 minutes)

  • 10 narrated modules

  • 2 downloadable tools

The Patient Empathy Workshop DVD Set

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