Who doesn't want to create an over-the-top experience for patients? Though we all do, the truth is that most organizations don't know where to begin.

In this easy-to-follow step-by-step process, Colleen gently guides you through a workshop that explains how to redesign critical touch points of the patient experience through their eyes!

Included are two carefully developed empathy-workshop tools designed to be used by your entire team - the tools necessary to create the buy-in and enthusiasm of an infectiously empathetic organization.

DVD set includes:
2 instructional DVDs (90 minutes)
10 narrated modules
2 downloadable tools